Privacy and data protection

Privacy Policy

This Privacy Policy explains how Daymaniyat Tours collects, uses, stores and shares personal information when you visit our website, submit an enquiry, make a booking, communicate with our team or use a payment link.

Last updated: 29 July 2026 Applies to daymaniyat.com and direct booking enquiries

Understanding this policy

How we handle your information

We aim to collect only the information reasonably needed to answer your enquiry, organise your experience, process your booking and provide the requested service.

Policy overview

In this policy, “Daymaniyat Tours”, “we”, “us” and “our” refer to the tour operator managing enquiries and bookings made through daymaniyat.com and our direct communication channels.

This policy applies when you browse our website, submit a Contact Form 7 enquiry, contact us through email, telephone or WhatsApp, request availability, make a booking or provide information needed to deliver a booked experience.

External services—including payment, hosting, analytics, consent-management and communication providers—may process information under their own privacy terms. This policy explains how Daymaniyat Tours handles the information available to us directly.

Limited collection

We request information connected to an enquiry, booking or booked service.

Purpose-specific use

Contact details are used for booking and service-related communication.

Appropriate protection

We take reasonable measures to protect information under our control.

Clear information

You may contact us with questions about the information we hold about you.

Information categories

Information we collect

The information we collect depends on how you interact with Daymaniyat Tours. We generally collect information that you provide directly, together with limited technical information generated when you use our website.

Contact information

Information that allows us to respond to you and manage communication about an enquiry or booking.

  • Name
  • Email address
  • Telephone or WhatsApp number

Booking and trip information

Details needed to check availability, calculate the price and arrange the requested tour.

  • Preferred trip, date and departure time
  • Number of adults, children and infants
  • Guest ages or age categories where required
  • Nationality where needed for permit pricing

Diving certification details

Certified scuba divers must provide evidence that they hold an appropriate and valid diving qualification.

  • Digital certification card or proof
  • Physical certification shown during check-in
  • Certification agency, level or related qualification information you provide

Enquiries and communications

We may retain the content of communications connected with your enquiry, booking or customer-support request.

  • Contact Form 7 submissions
  • Email and WhatsApp messages
  • Questions, feedback and service requests

Booking and payment records

We may receive or retain limited information connected with a payment made through Paymob or AmwalPay.

  • Amount charged and currency
  • Payment status, date and transaction reference
  • Deposit, balance and refund records

Website and technical information

Our website, hosting provider and analytics tools may generate limited information about visits and website use.

  • IP address and approximate location
  • Browser, device and operating-system details
  • Pages viewed, referral source, navigation paths, clicks, taps and scrolling behaviour
  • Session-recording and heatmap information used to understand website navigation and usability
  • Cookie and similar identifiers where permitted by your consent preferences

Collection channels

How we collect information

We may receive information directly from you, automatically through the website or from a service provider involved in your booking or payment. The collection method depends on how you contact us and which service you use.

Information you provide directly

We collect information when you voluntarily contact Daymaniyat Tours, request availability, ask a question, submit a booking enquiry or confirm a trip.

  • Contact Form 7 submissions
  • WhatsApp conversations
  • Email and telephone enquiries
  • Website booking forms or checkout details
  • Information given during marina check-in
  • Feedback or support requests after a trip

Information provided by a group organiser

One guest may make a booking on behalf of a family, private group or other travellers. In that situation, the organiser may provide limited information about the other participants.

This may include names, age categories, nationality where needed for permit pricing, swimming ability, dietary requirements or another relevant request.

The booking organiser should provide only information needed for the service and should ensure that they are authorised to share it with Daymaniyat Tours.

Diving certification verification

Guests booking a certified scuba-diving trip may show a physical certification card during check-in or send digital proof before the trip.

The proof may include the diver’s name, certification agency, qualification level and certification number or another identifier displayed by the issuing agency.

We request this information to confirm that the guest is eligible to participate in a certified diving experience. Standard snorkelling and boat tours do not require diving certification.

Information received from payment providers

When you use an official payment link, Paymob or AmwalPay processes the transaction through its own payment system.

Daymaniyat Tours may receive limited transaction information needed to match the payment to your booking, such as the amount, currency, payment status, date and transaction reference.

We do not normally receive or store your complete card number, card security code or online-banking password. These details should be entered only into the secure payment page provided by the payment processor.

Information collected automatically

When you visit daymaniyat.com, limited technical and usage information may be generated automatically by our website, hosting environment and analytics tools.

  • IP address and approximate location
  • Browser and device information
  • Pages visited and time of access
  • Referring website or campaign source
  • Website interactions and general usage data
  • Cookie or analytics identifiers where used

External websites and communication platforms

Our website may link to external services such as WhatsApp, Google Maps, review platforms, payment pages and social or communication services.

Information you submit directly to an external service is also handled according to that service provider’s own privacy practices and terms.

We encourage you to review the relevant privacy information before submitting personal or payment information to a third-party platform.

Processing purposes

How we use your information

We use personal information only for purposes connected with enquiries, bookings, payments, tour operations, customer support, website administration and applicable legal or regulatory requirements.

Responding to enquiries

We use your contact details and message content to understand your request and provide relevant availability, pricing and tour information.

  • Answer questions and availability requests
  • Prepare an appropriate price or quotation

Creating and managing bookings

Booking information is used to reserve the requested experience and keep an accurate record of the guests, date, timing, pricing and payment status.

  • Confirm the selected trip and guest numbers
  • Calculate prices, permits, deposits and balances

Delivering the tour safely

Relevant guest information may be used to prepare the boat, crew, equipment, refreshments and operational arrangements for the booked experience.

  • Provide suitable equipment and life jackets
  • Consider swimming ability, dietary needs or other relevant safety requests

Verifying diving eligibility

Diving certification information is used to confirm whether a guest is eligible to join an experience intended for qualified scuba divers.

  • Confirm certification agency and level
  • Determine whether further clarification is needed

Managing payments and refunds

Limited payment and transaction information is used to match payments with bookings and maintain accurate financial and customer-service records.

  • Confirm deposits and remaining balances
  • Process or record approved refunds

Understanding website performance

Website and analytics information helps us understand how visitors find and use daymaniyat.com, measure general website activity and identify technical or usability problems. Google Analytics 4 provides information about website traffic and engagement, while Microsoft Clarity helps us understand navigation and interaction patterns through heatmaps and session recordings.

  • Measure visits, traffic sources and general website use
  • Understand navigation, clicks, taps and scrolling patterns
  • Identify technical, layout or usability problems

Security and misuse prevention

Technical and communication information may be used where reasonably necessary to protect the website, booking channels and business systems.

  • Investigate suspicious or harmful activity
  • Maintain website stability and security

Records and legal obligations

We may retain and use relevant records where reasonably necessary to manage disputes, respond to lawful requests or comply with applicable legal, accounting, tax, regulatory or insurance requirements.

  • Maintain appropriate booking and payment records
  • Respond to lawful enquiries or claims

Secure payment handling

Payments and payment providers

Daymaniyat Tours may provide an official payment link through Paymob or AmwalPay. The payment provider processes the transaction through its own hosted payment environment and applies its own privacy, security and service terms.

01

You confirm your booking

We confirm the selected trip, guest details, booking amount, required deposit and remaining balance.

02

You use the provider’s payment page

Payment credentials are entered into the hosted Paymob or AmwalPay page using the payment methods displayed there.

03

We receive the transaction result

We may receive confirmation, status and reference information needed to match the payment to your booking.

Information processed by the provider

The payment provider may request and process information required to complete, authenticate and secure the transaction. The exact information depends on the payment method and the provider’s own requirements.

Information entered directly into the hosted payment page is governed by the provider’s privacy and security practices.

Paymob Oman AmwalPay

Information available to Daymaniyat Tours

We may receive or retain limited records needed to manage your booking, confirm payment and handle an approved cancellation or refund.

  • Customer or booking reference
  • Amount, currency and payment date
  • Payment, failure or refund status
  • Transaction or processor reference
  • Deposit and remaining-balance records
  • Limited payment-method information where shown

Website measurement

Analytics and cookies

Daymaniyat Tours uses limited website-measurement and behaviour-analysis tools to understand how visitors find, navigate and use daymaniyat.com, monitor search visibility and identify technical or usability problems. We do not currently use Meta Pixel or similar social-media advertising pixels. Some Microsoft cookies associated with Microsoft Clarity may nevertheless be classified as advertising-related, as explained below.

Google Analytics 4

Google Analytics 4 helps us understand general website activity, traffic and engagement. Depending on its configuration and your consent choices, it may use first-party cookies such as _ga and _ga_* or similar identifiers to distinguish visits and measure interactions.

  • Pages viewed and general website events
  • Browser, device and operating-system type
  • Approximate geographic and referral information
  • Session duration and website interactions

Microsoft Clarity

Microsoft Clarity helps us understand how visitors navigate and interact with daymaniyat.com through behavioural metrics, heatmaps and session recordings. Depending on its configuration and your consent choices, Clarity may use first-party and third-party cookies or similar identifiers, including _clck and _clsk, to connect page views and generate website analytics. Clarity is designed to mask sensitive data by default before it is sent to Microsoft.

  • Pages viewed and navigation paths
  • Clicks, taps, scrolling and interaction patterns
  • Heatmaps and session recordings
  • Usability signals such as excessive scrolling, repeated clicks and unresponsive clicks

Google Search Console

Google Search Console provides aggregated information about how daymaniyat.com appears and performs in Google Search. We use this information for search visibility, indexing and technical website monitoring.

  • Search impressions and clicks
  • Search queries and landing pages
  • Indexing and crawl information
  • Technical and structured-data issues

Hosting and server logs

Hostinger and the website’s technical systems may generate server and security logs when a visitor requests a page, submits a form or encounters an error.

  • IP address and request time
  • Requested page or file
  • Browser or user-agent information
  • Error, security and performance information

Types of cookies and similar technologies

Cookies are small pieces of information stored or accessed through your browser. The exact cookies used may change as the website, plugins and service configurations are updated. The CookieYes consent banner provides the current categories and available choices for non-essential cookies.

Strictly necessary cookies

These may be required for website security, session management, form operation, remembering privacy choices or another function requested by the visitor. This includes cookies or storage used by CookieYes to remember consent preferences.

Required for core functions

Analytics cookies

These may be used by Google Analytics 4 and Microsoft Clarity to measure visits, connect page views and understand website interactions. Where required, non-essential analytics cookies are controlled according to the visitor’s CookieYes consent choices.

Non-essential measurement

Preference cookies

These may remember a visitor’s selected language, privacy choices or another website preference so that it does not need to be selected repeatedly.

Used where applicable

Advertising cookies and pixels

Daymaniyat Tours does not currently use Meta Pixel or similar social-media behavioural-advertising pixels. Microsoft Clarity may, however, set or access certain Microsoft cookies that Microsoft uses for advertising, site analytics and operational purposes. Where required, these non-essential cookies are controlled through the consent banner.

No Meta Pixel in use

Limited disclosure

When information may be shared

Daymaniyat Tours may share limited information where it is reasonably necessary to arrange and deliver your booking, process a payment, operate, secure and improve the website, manage cookie preferences, protect safety or comply with an applicable legal requirement.

Captains, crew and activity professionals

Limited booking information may be provided to the captain, boat crew, snorkelling guide, diving professional or another person directly involved in delivering the booked experience.

This may include the group size, age categories, requested equipment, swimming ability, dietary information, safety-related requests and diving certification details where relevant.

Trip operations Equipment preparation Guest safety

Permit and operational authorities

Where required for reserve access, permit arrangements, marina procedures or another operational requirement, limited booking information may be provided to the relevant authority or authorised service contact.

We do not require passport or national identity document copies for standard Daymaniyat Tours bookings.

Reserve access Permit requirements Marina operations

Payment providers

Paymob or AmwalPay may receive the information required to generate, authenticate and process an official payment transaction.

Daymaniyat Tours may provide or receive a booking reference, customer name, contact information, amount, currency, payment status and transaction reference where needed to manage the booking.

Paymob AmwalPay Refund processing

Website and technical service providers

Information may be processed through providers supporting website hosting, email delivery, contact forms, security, backups, performance monitoring and technical maintenance.

This includes Hostinger and the technical services used to operate the WordPress website and deliver Contact Form 7 submissions.

Website hosting Email delivery Security and backups

Google website services

Website and usage information may be processed through Google Analytics 4 and Google Search Console according to their configuration and applicable visitor consent choices.

These services help us measure website use, understand search performance and identify technical or indexing problems.

Google Analytics 4 Google Search Console Website measurement

Microsoft Clarity and CookieYes

Website-interaction and consent-preference information may be processed through Microsoft Clarity and CookieYes according to their configuration and your cookie choices.

Microsoft Clarity helps us analyse navigation, clicks, scrolling, heatmaps and session recordings. CookieYes displays the cookie banner, stores consent preferences and communicates supported consent signals to website analytics services.

Microsoft Clarity CookieYes Consent management

Emergency and safety assistance

Relevant information may be provided to emergency services, medical personnel, marina personnel or another appropriate responder where reasonably necessary to protect a guest’s health or safety.

Only information relevant to the incident or requested assistance should be disclosed.

Emergency response Medical assistance Incident management

Legal, regulatory and professional recipients

We may disclose relevant information when required by applicable law, a valid legal process, a court, a regulator, law-enforcement authorities or another authorised public body.

Information may also be shared with professional advisers, accountants, insurers or claims representatives where reasonably necessary for advice, record-keeping, dispute resolution or the management of a legal or insurance claim.

Legal compliance Accounting Insurance and claims

Storage and protection

Data retention and security

We aim to retain personal information only for as long as it is reasonably needed for the purpose for which it was collected, together with any period required for legitimate accounting, legal, regulatory, safety, insurance or dispute management purposes.

How long information may be kept

Retention depends on the record and the reason for keeping it.

Enquiries and communications

Enquiry messages may be retained while we respond, follow up on availability or maintain a reasonable record of the advice, price or service information supplied. Messages may be deleted when they are no longer needed for these purposes.

Booking and guest records

Booking records may be retained after the trip to manage customer support, cancellations, refunds, complaints, safety questions, operational records and possible legal or insurance matters.

Payment and financial records

Transaction references, invoices, deposits, balances and refund records may be retained for the period reasonably needed to meet accounting, tax, payment-provider, audit and legal obligations.

Diving-certification proof

Certification information or a digital copy may be kept only for as long as reasonably necessary to verify eligibility, manage the booked dive and address a related safety, support or dispute issue. Unnecessary copies should not be retained.

Safety and special-request information

Information about swimming ability, accessibility, dietary needs or another safety-related request may be retained with the booking only while it is reasonably relevant to service delivery, support or incident management.

Analytics and technical records

Google Analytics data, Search Console information, Microsoft Clarity heatmaps and session-recording data, CookieYes consent records, server logs and security records may be retained according to the relevant service configuration, technical need and provider retention settings.

Access and control

Your privacy rights

Subject to applicable law and any relevant exceptions, you may contact Daymaniyat Tours to ask about personal information we hold about you or to exercise a privacy right connected with that information.

Request information

You may ask whether Daymaniyat Tours processes personal information about you and request information about how that information is being handled.

Transparency request

Obtain a copy

You may request a copy of personal information processed by Daymaniyat Tours, subject to identity verification, applicable procedures and the rights of other people.

Access request

Correct or update information

You may ask us to correct inaccurate personal information or update information that is incomplete or no longer current.

Correction request

Withdraw consent or request blocking

Where processing relies on your consent, you may withdraw that consent for future processing. You may also request that particular information be blocked where this right applies.

Future processing

Request data transfer

Where legally applicable and technically possible, you may request that relevant personal information be transferred to another controller under the applicable procedures.

Portability request

Request erasure

You may ask us to erase personal information that is no longer needed, subject to legal exceptions and any requirement to retain appropriate booking, accounting, safety, dispute or regulatory records.

Deletion request

How to submit a privacy request

Send a clear written request so that we can identify the information and right involved. We will review the request and respond in accordance with applicable requirements.

Describe your request

State which right you wish to exercise and describe the enquiry, booking, trip or communication connected with the information.

Provide matching details

Include the name, email address or telephone number used for the enquiry or booking, plus the approximate booking or communication date.

Complete reasonable verification

We may request limited additional information to confirm that the requester is the relevant person or is properly authorised to act for that person.

Review and response

We will search the relevant systems, assess any legal or operational limitations and respond within the applicable legal period.

Family information

Children and family bookings

Families are welcome on suitable Daymaniyat Tours experiences. Where a booking includes children, their information should be provided by a parent, legal guardian or another adult who is authorised to organise the booking on their behalf.

Information needed for family bookings

We request only the child-related information reasonably needed to calculate the booking, prepare suitable equipment and safely organise the experience.

  • Name where needed for the booking or operational guest list
  • Age or relevant age category for pricing, equipment and activity suitability
  • Nationality where required to calculate an applicable reserve permit
  • Swimming ability, life-jacket needs or another relevant safety consideration
  • Dietary, accessibility or special-request information voluntarily provided by the responsible adult

How children’s information is used

Information concerning a child is used only for purposes connected with the enquiry, booking, payment calculation, equipment preparation, activity suitability, guest safety and delivery of the booked service.

It may be shared with the captain, crew, activity guide or another relevant service provider only where that information is reasonably needed for the child’s participation or safety.

We do not use children’s booking information for unrelated promotional marketing.

Retention and correction

Child-related information may remain within the relevant family booking record while it is reasonably needed for trip operations, customer support, accounting, safety, insurance, dispute or legal purposes.

A parent, guardian or properly authorised representative may contact us to request access, correction or deletion, subject to applicable legal and record-retention requirements.

Global service infrastructure

International data services

Daymaniyat Tours operates in Oman, but some of the technology, communication, hosting, analytics, consent-management and payment services used to support the website and bookings may process information through infrastructure located in other countries.

Why information may be processed outside Oman

International service providers may use data centres, support teams, affiliated companies, processors or technical infrastructure located in different jurisdictions.

The country in which information is processed can depend on the provider, service configuration, server location, payment method, communication platform and the location from which the service is accessed.

Services that may process information internationally

Information may pass through the following external services when you use the website, submit an enquiry, communicate with us or complete a payment.

Hostinger Website hosting, server infrastructure, backups and technical services Google Google Analytics 4 and Google Search Console Microsoft Microsoft Clarity analytics, behavioural metrics, heatmaps and session recordings CookieYes Cookie-consent banner, consent records and privacy preference management WhatsApp Booking enquiries, confirmations and service-related communication Paymob Hosted payment links and transaction processing AmwalPay Hosted payment links and transaction processing

How international processing is managed

Where an external service processes information outside Oman, Daymaniyat Tours aims to use established providers whose services include privacy, security and data-handling commitments.

  • Information is provided only where reasonably needed for hosting, communication, analytics, consent management, payment or another stated service.
  • Providers process information under their own contractual terms, privacy policies and security procedures.
  • We aim to limit the information available to each provider to the service that it performs.
  • Complete card credentials are entered directly into the authorised payment provider’s hosted payment environment.
  • Analytics processing is subject to the website’s configuration and applicable cookie-consent choices.
  • We may review or change providers where necessary for security, compliance, reliability or service quality.

Different legal protections may apply

Privacy and data-protection laws differ between jurisdictions. Information processed in another country may be subject to that country’s laws and valid requests from its courts, regulators or public authorities.

External providers may also rely on contractual, organisational or technical safeguards described in their own privacy information.

Questions about a particular provider

Daymaniyat Tours can explain which services are used in connection with our website and bookings. However, a request concerning information controlled directly by Google, Microsoft, CookieYes, Hostinger, WhatsApp, Paymob or AmwalPay may also need to be submitted to the relevant provider.

Review the linked provider privacy information for details about its processing locations, retention practices, security measures and available privacy controls.

Policy maintenance

Changes to this Privacy Policy

We may revise this Privacy Policy when our booking processes, website tools, payment services, communication practices, legal responsibilities or other data-handling activities change.

Business and website changes

We may update the policy when we introduce, remove or change a feature that affects the information collected or the way it is used.

  • New website or booking functions
  • Changes to enquiry or checkout forms
  • Changes to communication practices

Provider and technology changes

The policy may be revised if we change a provider or materially change how an existing provider supports the website, payments, analytics or customer communication.

  • Hosting or website-service providers
  • Payment providers or payment methods
  • Analytics, cookies or consent tools

Legal and regulatory changes

We may amend the wording to reflect changes in applicable laws, regulations, official guidance, regulatory expectations or the rights available to individuals.

  • New or amended legal requirements
  • Regulatory or security guidance
  • Changes to privacy-request procedures

How an updated version takes effect

An updated policy will be published on this page and the “Last updated” date will be changed to show when the new version was issued.

Unless a different date is stated, the revised policy applies from the date it is published. Information collected before that date will be handled in accordance with the updated policy and any applicable legal requirements.

Current version

Privacy enquiries

Contact Daymaniyat Tours

Contact us if you have a question about this Privacy Policy, believe that information held about you is inaccurate or wish to submit a privacy request.

Privacy contact details

Use the details connected with your booking or enquiry where possible.

Business location Seeb Marina, Muscat, Sultanate of Oman

Information to include in a privacy request

Include your name, the email address or telephone number used for the enquiry, the approximate booking date and a clear description of the information or privacy right involved. Use “Privacy Request” in the email subject line.

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