Policies
What happens when you cancel, miss or change a booking, and when we cancel a trip because of the weather. It applies to every trip we run.
Last updated: 26 October 2026
Every booking is confirmed with a 50% deposit, paid through a secure payment link by card or Apple Pay. The other 50% is paid on the trip day, by card or cash.
Your booking is confirmed when we have received the deposit and confirmed the trip, date and time to you in writing, on WhatsApp or by email.
You receive 50% of the total booking amount, minus a 5% payment-processing fee calculated on the total. The refund is never more than the amount you have paid.
| Refundable part (50%) | 50 OMR |
|---|---|
| Payment fee (5%) | − 5 OMR |
| Your refund | 45 OMR |
The booking total includes the trip price, any permit charges, optional extras you booked and the 5% VAT.
The 48 hours are counted back from the departure time in your confirmation, to the moment we receive your cancellation message.
Cancellations received within 48 hours of the confirmed departure time are non-refundable. By then the boat, crew, permits, food and equipment for your trip are arranged, and we usually cannot fill the places again.
If you don’t come, or arrive after the boat has left, there is no refund and the booking is not moved to another date automatically.
Running late? Message or call the captain as soon as you can. If you are 10–20 minutes late, the boat may be able to wait on some days, but this depends on the other guests and the trip plan. Once the boat has left there is no refund; in some cases our team may offer a new date.
Ask us on WhatsApp or by email as early as you can. A new date depends on space on the boat and our approval, and a price difference or extra charge may apply. Your original booking stays as it is until we confirm the change in writing.
Safety comes first. If the wind or sea makes the trip unsafe, or the marina or the authorities close the sea or the reserve, we cancel the trip and you get a full refund of the amount paid, without deductions. If you prefer, we can move you to a new date instead; you don’t have to accept one.
December usually has the most windy days, so keep a spare day in your plans if you can. Our refund covers your booking with us, not flights, hotels, taxis or other arrangements you made separately, so flexible bookings and travel insurance are a good idea.
The captain may change the route, the snorkel or dive sites, the timing or the beach stop to suit the sea on the day. These changes do not mean a refund when the trip still runs.
If a full-day or camping trip has to come back early because of the weather, we refund part of the price. Our team decides the amount from how much of the trip was completed.
From 1 May to 31 October nobody may land on the islands (turtle nesting season), so trips in those months do not include a beach stop or camping.
Refunds go back to the original payment method where possible. We process them within about 5–7 working days; your bank or card issuer may need a few more days before the money shows in your account. If it does not arrive, send us your name, trip date and payment reference and we will help.
Send us a message on WhatsApp or an email with the name on the booking, the trip, the date and what you would like to do. A cancellation or change is accepted once we confirm it in writing.
Please contact us first so we can try to put things right. Nothing in this policy removes any right or remedy you have under the laws of the Sultanate of Oman. Read this policy together with the trip page, your booking confirmation and our Terms and Conditions.
Message us on WhatsApp at +968 7646 4192 or email khubaibasif@daymaniyat.com. We reply day and night.